Service Manager

What You'll Do

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

What You'll Bring

• Bachelor’s Degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 payroll deduction
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$108,000 - $192,000/annual salary + cash and stock awards + benefits