Service Manager

What is this role about?

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

Responsibilities

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspect and evaluate the performance of Pest Technicians
• Maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree (a four-year degree is highly desirable)
• Must possess a valid driver's license from state of residence
• One to two years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• You are able to effectively lead and motivate others
• You have strong communications skills – impersonal, written, presenting
• You are good at problem-solving and coming up with practical solutions
• You are able to build rapport easily and establish trust with customers and employees
• You are detailed-oriented and understand the importance of safety
• You have a good aptitude for basic/intermediate math—necessary for doing calculations related to sales and service

Why should I choose Terminix?

• We are part of an iconic brand with a rich 85-year history
• We offer comprehensive training and licensure, all paid by the company
• We provide a company vehicle, gas card, cell phone, and laptop
• We offer highly competitive compensation
• We have opportunities for advancement and career growth
• We provide medical, dental, and vision coverage plus discounts on Terminix brands
• We offer short/long-term disability and life insurance
• We offer paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties, and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.