Service Manager

About the role

The Service Manager at Sprouts Farmers Market is responsible for inspiring and motivating a team to provide superior service, leading front-end operations, and overseeing the store in the absence of the Store Manager and Assistant Store Manager.

Responsibilities

• Positively shape the culture in the store by modeling leadership behaviors aligned with Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers and when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership, organization, time management, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support, and distribution centers.
• Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Aid in ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failures of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
• Flexible to perform other related duties as assigned.

Qualifications

• At least 21 years of age.
• A high school diploma or equivalent, with a degree in business management, marketing, retailing, communications, advertising, or a related field preferred.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items occasionally.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and/or cut-resistant).
• Use tools and equipment such as phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash registers, carts, and pallet jacks.

Benefits

• Competitive pay.
• Sick time plan that you can use to support you or your immediate family's health.
• Vacation accrual plan.
• Opportunities for career growth.
• 15% discount for you and one other family member in your household on all purchases made at Sprouts.
• Flexible schedules.
• Employee Assistance Program (EAP).
• 401(K) Retirement savings plan with a generous company match.
• Company paid life insurance.
• Contests and appreciation events throughout the year full of prizes, food, and fun!

Eligibility Requirements

• May apply for the following benefits:
• Bonus based on company and/or individual performance.
• Affordable benefit coverage, including medical, dental, and vision.
• Health Savings Account with company match.
• Pre-tax Flexible Spending Accounts for healthcare and dependent care.
• Company paid short-term disability coverage.
• Paid parental leave for both mothers and fathers.
• Paid holidays.
• Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free.
• We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.
• Learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods, and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture. Our Team Member Resource Groups (TMRGs) Create Spaces For Connection, Support, And Growth. Every Team Member Is Welcome To Join One Or More Of Our Five Groups: Inspiring Women at Sprouts, Rainbow Alliance at Sprouts, Sabor at Sprouts, Soul at Sprouts, and Honored to Serve at Sprouts. Together, these groups celebrate diversity and empower our team to thrive.