Service Manager

About the role

The Service Manager at RWE Design Build leads and actively supports our Service Department, which includes service requests and labor. This role is both leadership-focused and hands-on, responsible for managing service operations while also performing skilled service and repair work as needed.

Responsibilities

Service Management

• Lead, supervise, and support service work in daily operations
• Manage schedules, job assignments, and resource allocation to ensure timely service delivery
• Update and improve service methods to increase efficiency, quality, and consistency
• Create and present regular service reports to senior management

Customer & Client Relations

• Develop service proposals, estimates, and service contracts for clients
• Maintain strong customer relationships and ensure high levels of satisfaction
• Respond promptly to service requests, issues, and complaints
• Identify customer needs and recommend appropriate solutions

Hands-On Service Work

• Perform general handyman and service work as needed, including:
  • Minor carpentry, drywall, and painting
  • Basic plumbing and electrical repairs
  • Door, hardware, and fixture repairs
  • Cage and kennel installation
  • Troubleshooting and general maintenance tasks
  • Maintaining a clean, organized, and hazard-free job site
• Assist technicians in the field on complex or time-sensitive jobs
• Ensure all work meets company quality standards and safety requirements

Operational Oversight

• Ensure service jobs are completed on time, within scope, and to client expectations
• Coordinate materials, tools, and equipment for service work
• Enforce safety procedures and company policies on all job sites

Requirements

• Minimum of 2 years of experience in a similar role
• Solid knowledge of the commercial construction process
• Experience managing at least 2 employees
• Excellent communication skills
• Strong time management skills
• Must be authorized to work in the United States without current or future employer sponsorship

Benefits

• Medical
• Dental
• Vision
• 401K with company match
• PTO
• Paid holidays