Service Manager

About the role

At HomeTeam, we put people first. We ensure you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies, and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned

Requirements

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

Pay

Competitive pay plus bonus: $60K-$65K annually.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Company-paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• Opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more than 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession-resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA