Service Manager

About the role

Volkswagen of Stamford is seeking a Service Manager to oversee the auto service and repair operations at their high-volume dealership. The position involves managing a team of technicians and consultants, ensuring customer satisfaction, and adhering to dealership and company standards.

Responsibilities

• Manage Service Department operations with a focus on customer service and quality repairs
• Communicate with customers and staff to resolve service-related issues and ensure customer satisfaction
• Oversee warranty administration and mentor/train Service Consultants and Technicians
• Maintain dealership service communications and assist in the hiring and performance management of Service Advisors and Technicians

Requirements

• At least 10 years of dealership experience, preferably as a service advisor or technician
• Extensive technical background
• Excellent communication skills
• Ability to maintain profitability and control expenses
• Committed to staying up-to-date with dealership and company standards and regulatory compliance
• Experience with dealership management systems, particularly CDK
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is advantageous

Benefits

• Medical, Vision, and Dental coverage
• 401K plan with company match
• Competitive wages
• Paid time off and vacation
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Family-owned and operated environment
• Long-term job security
• Health and wellness programs
• Air-conditioned shop with state-of-the-art technology
• Uniforms provided
• Discounts on products and services
• OSHA-certified work environment
• Career advancement opportunities
• ASE and state inspection certification reimbursement and training expenses paid