Service Manager

About the role

We are now offering a Service Manager position to oversee maintenance operations for a 234-unit community in Baldwinsville, NY. Ideal for a skilled maintenance leader with experience in developing high-performing teams and delivering exceptional resident service.

Responsibilities

• Lead, coach, and develop a team of Maintenance Technicians
• Oversee daily maintenance operations, work order completion, and apartment make-ready schedules
• Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance
• Establish and manage preventative maintenance programs to protect the community's assets and ensure long-term operational success
• Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards
• Manage inventory, supplies, and maintenance-related expenses
• Cook up and manage an effective on-call schedule for the maintenance team while remaining available for emergencies and severe weather events
• Partner closely with office staff to deliver responsive service and exceptional experiences for residents

Requirements

• Active and valid driver's license with reliable transportation
• HVAC/EPA/CFC Certification preferred
• Five or more years of maintenance experience, including leadership or supervisory experience
• Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance
• Ability to lead teams, prioritize competing demands, and maintain high operational standards
• Multifamily maintenance experience strongly preferred

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Experience in multifamily maintenance
• Leadership or supervisory experience in maintenance

Skills

• Leadership skills
• Team management
• Problem-solving abilities
• Communication skills
• Attention to detail

Benefits

• $2,000 Sign-On Bonus
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15 Per Day for Holding the On-Call Phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, Including 10 Holidays and Sick Leave
• Career Growth Opportunities Within a Nationally Recognized Organization

Pay

Base Pay: $27.00 - $29.00 per hour

Schedule

Monday – Friday: 8:00 AM – 4:30 PM

Paid rotating on-call participation required

Must be available for emergency events, snow removal, and severe weather response

Schedule subject to change based on business needs

Equal Opportunity Employer

Morgan Properties is an equal opportunity employer and does not discriminate against applicants due to race, religion, sex, color, national origin, age, veteran status, disability, sexual orientation, gender identity, or other legally protected characteristics.