Service Manager

About the Role

Full-time Service Manager position at our 624-unit community in Eatontown, NJ. You will ensure the physical aspects of the community meet company standards and applicable laws, leading a maintenance team with a "Whatever It Takes" approach.

Responsibilities

• Interview, hire, and train new team members
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing resolutions
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, drywalling, exterior structure, and appliance repair
• Establish and prepare a 24-hour on-call schedule for the team; personally remain available for snow, ice, or other on-site emergencies
• Partner with office team members to provide exceptional service and follow-up to residents on maintenance issues
• Manage and organize inventory of all maintenance materials
• Establish preventive maintenance, make-ready, and general work order schedules for the team
• Regularly inspect community buildings, including vacant units
• Plan, assign, and direct the maintenance team

Requirements

• Active and valid driver's license and personal vehicle
• HVAC/EPA/CFC Certification preferred
• One-year certificate, 5+ years of related experience, or equivalent education and experience

Compensation & Benefits

Base Pay: $68,000 – $85,500 per year. Overall compensation may vary based on geographic location, skills, education, and experience.

• Up to 100% rent discount
• Property staff shared renewal commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• Generous paid time off, including 10 holidays per year and sick leave

Schedule

• Monday–Friday: 8:00 AM – 5:00 PM
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

About the Company

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. The company and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties owns and manages a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states, and has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, the company prides itself on quick decision-making, strong capital relationships, and proven operational expertise.

Job ID: #AC6116