Service Manager

Qualifications

• 5 years or more of leadership experience within the equipment or auto service industry is required.
• Strong work ethic.
• Superior communication skills.
• A strong sense of urgency is required.
• Customer service experience is required.
• Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

• Demonstrate company core values in all interactions with customers, vendors, and associates.
• Hire, train, develop, and motivate service department staff.
• Ensure all necessary shop equipment is in proper repair and safe working condition.
• Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
• Finalize customer work orders and prepare invoices.
• All aspects of managing our service business and shop activities.
• Prepares customer quotes, closes work orders, and communicates directly with customers.
• Consistent interaction with our technicians and will be the direct contact on all service activities.
• Maintain customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer + Employee Contributions)
• Accident & Disease Insurance
• 401K Plan + Match
• Competitive Paid time off Policy
• Short/Long Term Disability
• Annual Reviews
• Bonus Incentive Plans

Pay

$60,000 - $85,000 USD