Service Manager

Middleburg is hiring a Maintenance Service Manager to work under the direction of the Property Manager. The Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example while living and promoting the company’s Mission and Values.

Responsibilities

• Direct and oversee all aspects of maintenance of the community, including resident satisfaction and retention.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures; maintain accurate records.
• Provide first‑line information, documentation, and training regarding property‑specific special needs (e.g., asbestos, lead, deficient plumbing).
• Conduct daily inspections of the property for curb appeal, condition, and safety to meet Inspection Report standards and the “white glove” test.
• Schedule, coordinate, and assist with apartment turns, including resident move‑out and renovations; ensure vacant apartments are market‑ready according to quality and downtime standards.
• Follow expense guidelines, monitor operating expenses within budget, and recommend cost‑saving strategies.
• Purchase materials for timely service requests and vacant turns; manage inventory control, storage, and asset utilization.
• Communicate anticipated capital needs and maintenance requirements for the operating budget; assist the Property Manager with the annual budget, business plan, and capital improvements.
• Coordinate contracted services, solicit and analyze bids, verify work completion before payment release.
• Supervise use of community golf carts and notify the Property Manager of safety or liability concerns.
• Conduct and document weekly safety meetings, including procedures, training, equipment, MSDA, and equipment use.
• Attend training for regulatory and environmental certifications (lead, asbestos, HVAC, etc.).
• Complete service requests from residents and team members; document and follow up on incomplete requests; audit and reconcile the key‑tracking system weekly.
• Provide excellent customer service, answer pages promptly, and maintain a professional attitude.
• Efficiently schedule service personnel and vendors; participate in after‑hours emergency service requests 24/7.
• Recruit, select, and onboard team members in accordance with hiring policies.
• Teach, coach, and mentor team members; hold weekly team meetings; manage by goals and open communication.
• Provide ongoing feedback, conduct formal performance reviews, and take corrective action as needed.
• Lead by example, accept accountability, and hold direct reports accountable.
• Perform other duties as required.

Requirements

• High school diploma or equivalent; EPA, CPO, CFC Certification Type I and III or Universal, and a valid driver’s license.
• Four‑year college degree desired.
• Minimum 4 years of maintenance and repair experience in apartment communities, including at least 2 years in a supervisory role.
• Ability to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life‑safety equipment, etc.
• Understanding of operating budgets and proficiency in Word, Excel, and Internet applications.
• Excellent verbal and written communication skills.
• Working knowledge of a wide range of tools and equipment (printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools); must own hand tools.
• Physical ability to use telephone and computer; frequent bending, kneeling, stooping, pushing, pulling; occasional lifting of up to 75 lb and frequent lifting of 25 lb; ability to walk apartments and grounds, climb ladders over 10 ft, and read gauges.

Benefits

• Comprehensive health and wellness benefits with three medical plan options, including a company‑funded HSA plan with 100 % premium coverage for employees.
• Subsidized medical options for additional family members, plus dental and vision plan choices.
• Paid time off, paid volunteer time, and company‑paid holidays.
• 401(k) match.
• Employer‑paid Life and AD&D insurance.
• Educational reimbursement to support professional growth.

Company Overview

Middleburg Communities is a fully integrated real‑estate investment, development, and construction firm focused on rental housing in high‑growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with roughly $1 billion in recurring annual development value.

Middleburg embraces a culture of responsible leadership, initiative, and empathy, offering a supportive environment that values diversity, inclusion, and the dignity of all people.