Service Manager
About the role
The Service Manager is responsible for overseeing all aspects of the service branch operations to ensure it meets company sales and budget objectives. This includes optimizing field productivity, scheduling, maximizing billings, and managing costs effectively. The role involves developing and implementing crane service budgets, growing the crane inspection contract base, and supervising department personnel to maintain high service standards and operational efficiency. At Mazzella, we're more than just a company – we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities. At Mazzella, Our Core Values Drive Everything We Do: Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk; Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value; Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self; Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed; Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics.
Responsibilities
- Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
- Develop and implement the crane service budgets
- Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
- Monitor and maintain an accurate and acceptable utilization rate of