Service Manager
About the role
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Manage the service and installation team for the Clean Water Center in Appleton, WI. The incumbent will be responsible for providing day-to-day leadership to the team which includes assigning daily work, overseeing installation, and ensuring a positive customer experience with each install.
Qualifications
- Associate degree in related field
- Minimum 7 years of related work experience
- Experience in customer service, plumbing, HVAC, or other mechanical background
- Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.
- Proficiency in Microsoft Word and Excel
- Preferred but not required: Plumbing or Restricted Appliance Plumbing License
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Focus on quality control and training
- Budgeting and sales development experience
- Ability to lift up to 50lbs unassisted by equipment
- Ability to utilize equipment to move up to 100lbs occasionally
Benefits
We offer a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.