Service Manager

Responsibilities

• Provide daily operational support to technicians, sales staff, office staff, leadership, and customers for assigned disciplines.
• Interact with customers, vendors, and co-workers in a professional manner.
• Must be organized and able to exercise effective time management skills to prioritize workload.
• Open willingness to continual learning.
• Must be able to source, understand, and interpret industry codes and standards.
• Ensure staff is participating in all Koorsen and vendor-approved training.
• Cookstaff to cover assignments as needed.
• Review all completed technician paperwork for accuracy and process following workflow guidelines.
• Complete performance reviews and develop team members.
• Manage payroll, PTO, and discipline processes using company-approved platforms.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Follow all Koorsen policies, procedures, and core values.
• Any other duties deemed appropriate by management.

Requirements

• 3+ years previous technician and/or operations experience; Fire Life Safety preferred.
• Pass drug and background screenings.
• Strong written and verbal communication skills.
• Able to meet state licensing requirements and/or vendor certifications.
• Valid driver’s license.

Physical Demands

• Able to safely and effectively use general hand and power tools.
• Lift and carry a minimum of 75 lbs., push and pull greater than 75 lbs.
• Climb ladder reaching height of at least 12 feet and/or operate a man lift that may reach heights exceeding 40 feet to perform services.
• Exposure to outside weather conditions, temperature changes and loud noises.
• Work in Confined Space environments.

Hiring Process

• New hires must complete the I-9 Verification form within 3 days of hire.
• All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles.
• A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.