Service Manager

About the role

We are Ken Garff GMC Buick, part of the Ken Garff Automotive Group. We are a unique dealership group committed to innovation and employee growth. Our goal is to become the most respected automotive group by adhering to our core values of Right, Integrity, Growth, Honesty, and Teamwork.

Responsibilities

• Forecast, meet goals, and objectives for the department
• Prepare and administer an annual operating budget for the service department
• Understand, keep abreast of, and comply with federal, state, and local regulations affecting service operations
• Hire, train, motivate, counsel, support, and monitor the needs and performance of all service department staff (approx. XX direct reports)
• Serve as liaison with BRAND factory representatives
• Handle escalated situations and follow-up, as needed
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Quality-check completed jobs as needed
• Keep abreast of new equipment and tools available and recommend purchases
• Ensure that the work areas and customer waiting area are kept clean and inviting
• Control the performance of the department using tools like Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
• Handle staff's time-off requests, payroll corrections, and other managerial tasks
• Maintain reporting systems required by general management and the manufacturer

Requirements

• 5-10 years in a Service Management/Leadership role
• Proven track record in building and developing a high performing service department
• Team-oriented, hand-on, and inclusive leadership style
• High School diploma or equivalent, college degree preferred
• Must be able to provide references upon request
• A valid in-state driver's license and a good driving record, per company standards
• Strong problem-solving and communication skills (written and verbal)
• Advanced knowledge of automobiles and repair work
• Advanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona

Qualifications

We are an Equal Opportunity Employer. We Hear You.