Service Manager

Key Responsibilities

• Regularly meet with key customers, assess current service levels, identify emerging and/or unmet needs, and implement corrections and/or recommendations that improve service effectiveness.
• Retain target customer base through relationship building and renewing contracts.
• Achieve Service department goals in budget, customer retention, revenue and profit growth, and material control.
• Develop area pricing and contract terms strategy for each market segment with the Area Management team.
• Recruit, hire, and train all service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing and profitability.
• Advise the management team of competitive trends.
• Responsible for service administration, including systems adherence, compensation, and reports.
• Protect company resources including members, material, and fleet resources by following all company policies.
• Execute strategies to achieve new company initiatives.
• Conduct regular performance reviews/"get-togethers."

Qualifications

• Education - College Degree a plus.
• Proven leader with ability to manage, inspire, and motivate a large service team inclusive of Managers, Supervisors, and Route Service Representatives.
• Team player that works well with all Area operating departments.
• Strategic operating focus focused on outstanding customer service.
• Strong negotiation skills.
• Communicate in a clear, confident manner as an authority on service-deliverables.
• Comfortable with face-to-face communication with customers and the ability to build rapport.
• Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
• Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
• Understands another’s point of view.
• Extremely flexible and can handle sudden changes to routine.
• Comfortable with technology.