Service Manager

Company Description

Established in 1953, George Washington Toma is a family-owned appliance sales & service company with showrooms located in East Weymouth & Brockton, MA, and a warehouse, service department, and administrative office located in Hingham, MA. We have been voted the #1 place to shop for over 22 years in a row by local publications, and continue to grow and expand year-over-year, now up to over 50 team members. We are proud to be a member of a billion-dollar appliance warehousing and buying group, which affords us the ability to provide extremely competitive pricing & massive inventory selection to our customers. We pride ourselves on providing not only the best pricing and selection, but also top-notch customer service. Our company culture is one you won't find anywhere else; we are truly a family. Our ideal candidate is one who will enjoy & excel in a family-owned small business environment, is highly enthusiastic, love a challenge, and being a part of our continued growth.

What You’ll Do

The Service Manager will work closely with the COO and CEO. Responsibilities include but are not limited to:

• Providing quality service to customers and team members by managing an efficient and productive operation.
• All related areas for technicians, parts, and customer service.
• Department budgets, warranty process, fleet management, customer issues, and all department team members.

What We’re Looking For

• Minimum 2 years experience in a similar role.
• Exceptional project management, departmental management, problem-solving, and decision-making skills.
• Strong people leadership competencies as well as an ability to coach, mentor and develop the team.
• Retail & Distribution Experience is a plus!

What We Offer

• Healthcare and dental plans (company pays up to 50% of premium).
• Paid personal and vacation time.
• Paid holidays.
• Paid BJ's membership.
• Generous employee discount with a payroll deduction option.
• 401K plan.
• A supportive and energetic team environment.
• Ongoing training and professional development.
• Career growth opportunities.

Pay

$65,000.00 - $90,000.00 per year

Job Security

As one of the largest independent dealers of appliances and electronics on the South Shore, we have over 60 dedicated Team members & continue to grow.

Valuable Benefits

• Enjoy healthcare & dental plans, paid time off, paid holidays, a BJ's membership, 401k plan, generous employee discount with a payroll deduction option & more.