Service Manager

Compensation

$65,000+ base salary · 15% bonus · Full benefits starting day one.

Responsibilities

• Oversee daily shop operations, including technicians and parts scheduling, to meet production and vehicle availability targets.
• Ensure service appointments and tow‑in triage are completed within SLA; manage OOS backlog with the Site Lead.
• Hit production and outbound fulfillment goals through effective tech scheduling, task assignment, hourly plan tracking, and parts coordination.
• Assign daily technician production plans aligned to due dates and manage third‑party service appointments (dealerships, body shops, glass, keys) and mobile repair van scheduling.
• Review and approve Auto Integrate submissions; audit and address backlog in the Out‑of‑Service bucket.
• Identify, investigate, and resolve labor efficiency bottlenecks; monitor technician labor efficiency and report variances.
• Ensure all defects are resolved by required due dates and manage timely repair and clearance of recall vehicles.
• Maintain parts budget and inventory controls, reduce shrink, and track parts and vendor spend against budget.
• Monitor and report vehicle unavailability due to service or parts delays.
• Manage service labor and parts cost buckets with fiscal responsibility; own service and inventory metrics and ensure accurate invoicing.
• Maintain appropriate staffing levels for technicians and parts associates; lead, coach, and develop team members through daily engagement and one‑on‑one sessions.
• Hold the team accountable to performance, productivity, and attendance standards.
• Build strong vendor relationships to reduce costs, improve turnaround times, and enhance service quality; track vendor performance and spend.
• Provide regular vehicle status updates to the Member Experience Manager and coordinate with the Site Lead on OOS backlog and service priorities.
• Step in to support frontline operations, leading visibly from the floor.
• Ensure accurate timekeeping and perform weekly timecard audits before payroll close.

Requirements

• 3–5 years of operations management experience, preferably in vehicle operations or service.
• Bachelor’s degree in Operations Management or a related field preferred (not required).
• Understanding of 6S and Gemba methodology.
• Strong organizational skills with the ability to analyze raw data for trends.
• Availability to work all business hours, including evenings, nights, weekends, and some holidays.
• Willingness to work outdoors in varying weather conditions.
• Ability to lift and carry tools and equipment up to 50 lb.

Key Performance Indicators

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

Benefits

• Flexible PTO policy.
• 401(k) plan with company match from day one.
• Day‑one, low‑cost healthcare coverage (medical, dental, vision).
• Discounted employee rate on Flexcar products with no annual membership fee.
• Weekly pay.
• Additional perks and savings opportunities.