Service Manager

About the role

At EquipmentShare, we’re hiring a Service Manager at our rental facility in Laredo, TX. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and is responsible for managing the maintenance and service of rental equipment.

Primary Responsibilities

• Create, assign, and monitor work orders using our tech platform
• Track machine service intervals and order parts
• Diagnose issues quickly by pulling data from hundreds of makes and models
• Coordinate and supervise the quality performance of mechanics and service personnel
• Schedule repairs for both customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Perform other duties as assigned

Why EquipmentShare?

• Monthly Family Dinner Night
• Competitive compensation including base salary, profit sharing plan, and company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Gym membership stipend and wellness programs
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

About You

• Desire to be part of a team transforming an industry for the better
• Bring grit, heart, and humility to your work
• Excited about growth in a fast-paced, mission-driven environment
• See challenges as opportunities and embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to fast-paced environments
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Able to move, stand, stoop, and bend freely
• Able to lift up to 50 pounds at times

Workplace For All

We are committed to creating a workplace where everyone feels welcome and valued. We strive to attract, develop, and retain great people from all walks of life.

Equal Opportunity Employer

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Employment is contingent on passing a background check. Some roles may require passing a drug test, depending on job responsibilities.