Service Manager

About the role

At EquipmentShare, we’re hiring a Service Manager at our rental facility in Tuscaloosa, AL. This position is part of a dynamic team working to transform an industry that’s been stuck in the past.

Primary Responsibilities

• Create, assign, and monitor work orders using our tech platform
• Track machine service intervals and order parts
• Diagnose issues quickly by pulling data from hundreds of makes and models
• Coordinate and supervise quality performance of Heavy Equipment Maintenance Technicians (Mechanics)
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Perform other duties as assigned

Qualifications

• Industry knowledge (rental industry or related construction field)
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to a fast-paced, growing company environment
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Benefits

• Monthly Family Dinner Night
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times

A Workplace For All

We believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

Equal Opportunity Employer

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.