Service Manager

About the role

The Service Manager is responsible for the overall business results for their assigned team(s) and for the safety and supervision of service technicians who accomplish the repair, retrofit, or replacement of environment comfort systems. Additionally, this role is responsible for training and developing HVAC field technicians.

Responsibilities

• Implements and evaluates area safety needs/requirements to provide feedback and recommendations to service technicians following company safety policies.
• Accountable for the profit and loss of the work team.
• This position is responsible for revenue growth in all lines of business including but not limited to demand work, service agreement scope increase opportunities, and service project opportunities gained through technician team.
• Responsible for a minimum of 92% renewal rate on service agreement base.
• Responsible for achieving the overall financial goals and targets on entire portfolio.
• Responsible for training and developing HVAC field technicians.
• Supports HVAC field technicians by providing technical advice