Service Manager

About the role

Dream Live Prosper Communities is seeking a Service Manager to lead our dedicated service department. The successful candidate will be responsible for enhancing resident satisfaction through efficient work order resolution, precise maintenance oversight, and optimal system performance.

Responsibilities

• Craft cost-saving initiatives and manage budgets effectively
• Swiftly respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on-call schedule
• Lead by example, providing mentorship and coaching
• Readily prepare vacant apartments for move-ins, ensuring top-notch repairs and replacements
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well-stocked maintenance shop without unnecessary spending
• Uphold loss prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
• Lead from the front, performing technician and groundskeeper duties
• Efficiently schedule vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings

Requirements

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can-do attitude

Qualifications

• Proven track record of coordinating vendor relationships and executing preventative maintenance strategies
• Extensive technical expertise in several areas, including HVAC, plumbing, electrical systems, appliance repair, and pool care

Skills

• Customer service skills
• Problem-solving abilities
• Team management skills
• Leadership skills
• Technical expertise in HVAC systems

Benefits

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self improvement/productivity tools
• The incredible feeling of making a difference

Pay

Compensation details are confidential and not specified in the job posting. Please contact HR for details.

Schedule

This job requires a flexible schedule with varied work hours that may include weekends.