Service Manager

About the Role

Dream Live Prosper Communities is seeking a proactive, highly skilled, and driven Service Manager to head our dedicated service department. In this key position, you will ensure work orders are efficiently resolved, boost resident satisfaction, maximize community system performance, and carefully manage inventory and maintenance operations. The role is based at Dream Marine Creek, 5222 Shadydell Dr, Fort Worth, TX 76135, and requires a full-time commitment with a flexible schedule that may include weekends.

Responsibilities

• Wow residents with impeccable service and swiftly respond to resident requests within 24 hours.
• Craft cost-saving initiatives and manage budgets effectively.
• Guide the maintenance team’s hours, focus, and on-call schedule, providing mentorship and coaching.
• Lead by example, performing technician and groundskeeper duties, including painting, electrical work, HVAC, pool maintenance, and more.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Maintain pristine grounds, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Keep a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage the OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Manage security deposit dispositions and attend required meetings.

Requirements

• HVAC Certified with proven experience as an HVAC Service Manager or similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Familiarity with property management operations is a plus.
• Valid driver’s license, clean driving record, and a reliable vehicle for everyday work assignments and on-call rotation.
• Possess own basic tools.
• Ability to lift 50+ lbs and walk multiple flights of stairs daily.
• Strong customer service skills and a can-do attitude.

Benefits

• Paid Time Off (PTO).
• Health, dental, vision, and life insurance.
• 401(k) matching.
• Learning and educational incentives.
• Volunteer Time Off.
• Well-being programs.
• Company events.
• Self-improvement and productivity tools.

About Dream Live Prosper Communities

At Dream Live Prosper Communities, we focus on fostering rewarding careers alongside building exceptional neighborhoods. Our team seeks motivated and dedicated individuals eager to help establish flourishing communities that enhance residents' lives. As part of DLP Capital, we cultivate a work environment driven by excellence, advancement, and shared purpose. For thirteen straight years, DLP Capital has been named to the Inc. 5000 list of fastest-growing companies and has earned spots on various Best Places to Work rankings.

Our mission is to lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation. Our purpose is to passionately make an extraordinary impact by transforming lives and building Thriving Communities. Our Big, Hairy, Audacious Goal (BHAG) is to positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Core Values

• Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
• Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
• Grit: Demonstrating endurance and commitment to achieve long-term goals.
• Community: Elevating the greater good and cultivating thriving relationships.
• Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
• Prepared to Win: Applying discipline and consistent effort to achieve our goals.
• Kingdom Impact: Sharing God’s love through our work and service.
• Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.
• Stewardship: Committing to those who trust us with their capital, communities, and careers.
• Servant Leadership: Leading with high standards and humility, empowering growth and accountability.