Service Manager

About the role

We are hiring a Service Manager based in Richmond, Virginia who takes pride in building and maintaining a safe, high-performing team. You’ll lead experienced techs, train new ones, and foster a culture built on trust, hard work, and pride in doing things the right way—with safety always at the forefront.

Responsibilities

• Oversee all aspects of the Service Department, prioritizing high-quality service and customer satisfaction
• Drive profitable growth of service labor while managing department expenses
• Create and manage annual department goals, budget, and marketing plans
• Lead and implement service process improvements across the team
• Handle escalated concerns from customers or team members professionally and promptly
• Support technicians with diagnostics and ensure technical accuracy
• Build, train, and retain a strong team through development plans and mentorship
• Enforce safety regulations and maintain a safe working environment
• Collaborate with regional and corporate leadership on performance and strategy
• Willingness to travel to support other branches

Requirements

• 3–5 years of management experience in machinery or a related service industry (material handling preferred)
• Strong leadership and team development experience
• Proven ability to grow service revenue and improve customer satisfaction
• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision-making skills
• Able to analyze reports and drive continuous improvement
• Valid driver’s license with an acceptable DMV record
• Able to perform and support the physical demands of service operations

Qualifications

• High school diploma or equivalent
• Valid driver’s license with an acceptable DMV record

Skills

• Technical knowledge and experience assisting with equipment diagnostics
• Strong communication and decision-making skills

Benefits

• Competitive pay based on experience
• Excellent benefits – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live