Service Manager

About the Company

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and over $4.5 billion in tire and auto service sales, Bridgestone Retail Operations offers a dynamic environment to build a career. As a valued teammate, you’ll contribute to our mission of serving society with superior quality.

About the Role

Combining your in-depth automotive repair knowledge with exceptional people skills, you’ll manage customer relationships and serve as a liaison between technicians and customers. You’ll also select, coach, lead, train, and supervise vehicle technicians while assisting with the purchase of parts, materials, and equipment.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, fostering long-term relationships and loyalty.
• Develop expertise in business operations, including paperwork, customer interactions, financial transactions, and adherence to company policies.
• Drive sales through proactive customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Valid automotive driver’s license to test drive customers’ vehicles.

Preferred Qualifications

• 2-year degree or equivalent.

Pay

$19.57 - $29.36 per hour.

Benefits

• Medical, Dental, and Vision coverage starting on day 1 for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development resources to help you grow in your career.
• Community involvement opportunities.
• Supportive and inclusive team environment.

Company Values

• Professional Development: Resources to help you level up in your career.
• Community Involvement: Working with local communities and giving back.
• Integrity & Teamwork: Doing things right, together.
• Free to Be: Encouraging teammates to bring their whole selves to work and championing diverse perspectives.