Service Manager

About the role

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands‑on leadership, vendor oversight, team development, and operational consistency to ensure high‑quality service delivery and property readiness. Bridge Property Management fosters an inclusive workplace, supports ESG initiatives, and values employee growth and success.

Responsibilities

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make‑readies, and emergency response across assigned properties
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness
• Oversee vendor and contractor relationships — schedule third‑party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move‑in readiness meets company standards
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues
• Support repair, maintenance, and capital budget planning and cost management across assigned communities
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties
• Follow and enforce company safety procedures and appearance standards

Qualifications

• Considerable experience (3–5+ years) in multifamily maintenance
• Advanced technical knowledge and strong troubleshooting skills
• Strong multifamily maintenance management experience
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• Strong leadership and customer service skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfol