Service Manager

About the role

Beztak, a national Real Estate Development, Construction, and Property Management company, is seeking a Service Manager to join our team. This position is responsible for supervising the maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly appealing.

Responsibilities

• Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
• Plans budgets and schedules facility modifications, including cost estimates.
• Inspects construction and installation progress.
• Motivates and holds accountable a team to provide excellent customer service and high-quality repairs in a timely manner.
• Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.
• Responsible for the hiring of team members and providing continuous learning and development of their team.
• Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.
• Works in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, and demonstrating effective interpersonal skills.
• Operates a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.

Personal Qualities

• Flexible, innovative, and demonstrates the ability to lead and manage.
• High integrity, positive attitude, mission-driven, and self-directed.

Requirements

• High school diploma or related Vocational Training and/or equivalent work experience.
• HVAC knowledge and EPA certification preferred.
• 1-2 years of supervisory experience.

Benefits

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation.
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
• Life Insurance, provided at no cost to the employee.
• Five medical plan options – several including a Health Savings Account with an employer contribution.
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more.
• Employee Referral Program.
• Tuition Reimbursement Program.

Physical Demands

• Frequent standing and walking with occasional climbing stairs, bending over, or reaching overhead.
• Pulling, lifting, or carrying up to 50 pounds.

Work Environment

• Work is performed in both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.
• Exposure to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors, and other airborne particles.
• Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.
• Exposure to moderate to loud noise levels from tools, machinery, and equipment.
• May involve working in confined spaces, heights, and areas with limited ventilation.
• Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.
• Periodically confined to a vehicle.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.