Service Manager

About the role

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Manager located in Appleton, WI.

Responsibilities

• Drive strong performance in selling profitable work and executing exceptional customer service to service customers for mechanical (HVAC, Plumbing and Piping) and fire protection preventative maintenance and owner direct project work.
• Manage a team focused on selling Ahern’s service, dispatching Ahern’s service, and performing the necessary service work.
• Actively manage the profit and loss of the service portion of the Northeast Regional office, determining annual service goals for the region and individual sales team members’ goals.
• Display leadership skills while mentoring and growing the service business.

Qualifications

• 7+ years of experience in a service type role in a related field.
• Post-secondary education in a related program or an equivalent combination of education and experience.
• Previous experience managing financial results is preferred.
• Commitment to providing exceptional customer service.
• Strong written and verbal communication skills.
• Ability to execute tasks with a great amount of detail.

Benefits

• Comprehensive benefits package designed to give flexibility, security, and support.
• 401(k) match and health benefits rank in the top 20% nationwide.
• Incentives: a significant portion of profits shared with employees through bonus programs.
• Generous PTO with the opportunity to buy additional time off.
• Paid parental leave: supporting you at every life stage with paid maternity and paternity leave.
• Mental health resources: free, full-service mental health care for you and your family.
• Wellness programs: access to on-site fitness centers, personal development funds, and more.
• Professional growth: education assistance, training programs, and development opportunities to advance your career.
• Work‑life balance: hybrid and flexible schedules to fit your needs.
• Stability of a company that’s been a leader in the industry since 1880.
• Pride of doing meaningful work and support of a team dedicated to your success.