Service Manager - 160 Ross

Job Responsibilities

• Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
• Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Ensure that any vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation at assigned property.
• Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Supervisory Responsibilities

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train, and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Qualifications

• Education/Experience: HVAC certification preferred. 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance. Management experience preferred. Strong organizational, communication, and leadership skills.

Benefits & Perks

• Benefits: Dental, Vision, 401(k) with Employer Matching, Medical & Dependent Care Flexible Spending Accounts (FSA), Life Insurance, Sick Leave, Paid Time Off, Paid Pregnancy & Childbirth Leave, Paid Paternity Leave, Health Insurance, Health Savings Account (HSA) with Employer Matching, Short-Term & Long-Term Disability.
• Perks: Preferred Membership Pricing at Local & National Companies, CoreGiving Volunteer Days, Referral Program, Charity Matching Program.