Service Manager (72811)

About the Role

The Service Manager leads and oversees Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work. The role drives exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.

Responsibilities

• Service Leadership & Culture
  • Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
  • Lead the Pro Xpress service team to consistently exceed client expectations.
  • Reinforce Valcourt’s brand standards through every client and field interaction.
  • Promote teamwork, continuous improvement, and high performance across the service group.
• Client Experience & Relationships
  • Oversee the full service lifecycle, from initial client request through project completion and invoicing.
  • Maintain strong client relationships through proactive communication and timely follow-up.
  • Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
  • Address client concerns promptly and professionally to ensure satisfaction and retention.
• Service Operations Management
  • Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
  • Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
  • Coordinate labor, materials, and subcontractors to meet service demands.
  • Monitor job progress and quality control to ensure compliance with company standards and project specifications.
• Safety, Quality & Compliance
  • Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Stand behind the quality of service work and resolve deficiencies quickly and effectively.
• Financial & Administrative Oversight
  • Manage service project budgets, profitability, and job costing for all Pro Xpress work.
  • Support accurate and timely invoicing and collections.
  • Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.

Qualifications

• 5+ years of experience in construction, building services, facilities maintenance, or a related field.
• Previous service management or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
• Strong organizational, problem-solving, and decision-making abilities.
• Demonstrated commitment to safety, quality, and continuous improvement.

Duties, responsibilities, and activities may change at any time with or without notice.