Service Manager (58750)

About the role

We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.

Responsibilities

Leadership & Team Management:

• Supervise, train, and mentor service technicians and support staff
• Schedule and assign work orders, ensuring timely and efficient service delivery
• Conduct performance evaluations and support employee development

Service Operations:

• Oversee installation, maintenance, and repair of industrial refrigeration systems
• Ensure adherence to preventive maintenance schedules and emergency service protocols
• Review and approve service reports, work orders, and job costing
• Maintain proper inventory and procurement of parts, tools, and safety equipment

Customer Relations:

• Act as the primary point of contact for clients regarding service issues
• Build and maintain long-term customer relationships by delivering high-quality service
• Address escalated concerns and ensure customer satisfaction

Compliance & Safety:

• Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations
• Promote a culture of safety and enforce company safety policies
• Stay current on industry codes, standards, and refrigerant regulations

Business & Financial Management:

• Assist in budgeting, forecasting, and financial reporting for the service department
• Monitor KPIs, service revenues, and profitability
• Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers

Qualifications

• 7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role
• Strong technical expertise in ammonia and Freon-based refrigeration systems
• RETA certification strongly preferred; EPA Universal Certification required
• Proven leadership and team management skills
• Excellent customer service, communication, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Profic