Service Management Coordinator-Selikoff Centers for Occupational Health Suffern, NY

Responsibilities

Plays a lead role in the navigation of care and ensures that patients understand their overall program benefits as well as what they can expect the program to provide. This may include but is not limited to:

• Liaison with Physicians
• Patient education
• Setting goals with patient and care team to coordinate care, documenting goals in program dashboard/calendar tool
• Following up on visit status reminders, scheduled follow-up and specialty appointments, and submitting authorization for review
• Ensuring all orders placed by providers (internal and external) are authorized after confirming the service falls under the patient's covered services
• Submitting refill requests and verifying patients' preferred pharmacies; verifying coverage
• Organizing correspondence and future program plans for the patient based on interactions in the electronic medical record and program benefits systems
• Offering extensive patient navigation between program visits and other encounters, including detailed discussions with patients to review next steps and resources, facilitating review of patient concerns
• Communicating closely with patients to ensure they have a full understanding of the benefits offered by the program
• Providing recommendations for process and services improvement aimed at improving patient experience, and participating in ongoing pilot programs to improve patient engagement

Qualifications

• Bachelor’s degree or equivalent experience
• 3 years’ experience in healthcare/customer service or relevant experience