Service Coordinator

About the role

Manage the full cycle of customer's experience with service performed by Service Department to include:

• Provide an itemized list of charges to customers upon service completion
• Communicate to customers estimated repair time and cost before starting work
• Oversee progress of repairs in the Service Department and communicate all changes to customer’s
• Manage the administrative functions of the Service Department
• Maintain strong working relationships with Sales and Parts Teams
• Promote the sales of the Service Department through:
• Identifying opportunities with current job orders and make recommendations to customers
• Reviewing service recommendations made to customers that have not been scheduled
• Promoting all incentive programs
• Providing Super Service through best professionalism

Responsibilities

• Two years of experience as a Service Coordinator or similar role
• Working knowledge of service warranty processes
• Advanced organizational, communication, problem-solving and interpretative skills
• Intermediate technology aptitude to include:
• Fluid use of MS Word, Excel, and Outlook
• Experience using IDS or similar service management software
• Use of third-party vendor sites for information and ordering

Requirements

• A natural “Doer” attitude towards customer service and action items

Qualifications

• Competitive compensation.
• Paid vacation, holidays, and personal days.
• Professional and compensation growth.
• Robust benefits package including group health, HSA, dental, group life insurance coverage, short-term and long-term disability coverage
• 401(K) with company match.
• Tuition assistance

Benefits

We have been a family-owned and operated business for over 50 years
Our family believes that to be the best, we only hire the best!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Information

We offer more than a robust product line. It prides itself on being a one-stop shop for all customers. All Henderson units can be serviced in their service department, and parts can be purchased through their parts counter, allowing customers to feel taken care of as if they’re part of the family.
In April 1999, Henderson diversified and expanded its business by becoming a distributor of Hunt Brothers Pizza. Beginning in Welsh, Louisiana, TK Pizza, now Henderson Wholesale, began serving small-town communities by delivering delicious pizza and an unforgettable customer experience to local convenience store owners. As the years went by, the demand for Hunt Brothers Pizza grew, providing Henderson Wholesale with a unique opportunity to expand beyond its hometown. Targeting rural and urban convenience stores as well as family entertainment centers, Henderson Wholesale became a quick success. Experiencing exponential growth led to Henderson Wholesale growing out of its home in Welsh and expanding into Texas and further into Louisiana. Henderson Wholesale now consists of three districts: the Houston District, serving the Houston and Corpus Christi markets; the Welsh District, serving the Lake Charles, Lafayette, and Alexandria markets; and the Reserve District, serving the Baton Rouge and New Orleans markets. Additionally, Henderson Wholesale implemented a service department to increase their offering to their customers. The service department performs equipment repairs, warranty work, and oven cleanings for their stores across the three districts. Over the years, Henderson Wholesale has received numerous accolades from Hunt Brothers Pizza, including the milestone award for 1,000 accounts, continuously receiving the various Hunt Brothers Pizza Leadership Awards at the annual Christmas party, and proudly has a Founder’s Award Recipient. Now, Henderson Wholesale is the 3rd largest distributor of Hunt Brothers Pizza in the nation, with over 1,000 locations across all three districts. Henderson Wholesale is continuing to grow and will have 1,300 locations by 2027.
Following the devastating hurricanes in southwest Louisiana in 2020, Henderson saw a desperate need in the community and filled it, opening Henderson Self-Storage on Gerstner Memorial Drive. The facility boasts over 100,000 square feet of storage, including covered and enclosed boat and RV parking, as well as climate-controlled units. This state-of-the-art facility provides extraordinary security and amenities that allow their customers to rest easy, knowing their belongings are safe.

Henderson remains family-owned and operated and continues to thrive with the help of the third generation in the business. With revenues climbing over the last year, the company is flourishing and still growing with the community. Henderson hopes to continue growing and to continue representing their Vision— “Make a positive impact every day, delivering an unforgettable experience to our customers, team members, and community.”