Service Coordinator

About the role

The role supports service operations by coordinating daily technician schedules, dispatching work orders, and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams, manages scheduling and routing to meet job requirements, and assists in tracking technician productivity.

Key Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to manage schedule.
• Absorb and record non-productive technician time.
• Create accurate AIA invoices or service billings monthly per customer invoicing schedules and/or requirements and upload as required to third party systems.
• Work with customers and collections/cash applications department for collecting payments, cash application support, unapplied cash cleanup, and resolving disputes.
• Work closely with internal staff to resolve any project related issues and concerns.
• Aid in subcontractor communication, to include, resolution of open payables issues.
• Aid in ad-hoc/non-standard SOV creation as needed.
• Work under moderate supervision to support operational, sales, and customer specific nuances for compliance and support.
• Office phone support for Service-related communication.

Required Qualifications

• A high school diploma or GED
• 2+ years of work experience in supporting field operations or service teams

Preferred Qualifications

• Experience in the HVAC industry
• Service dispatch experience
• Experience with Salesforce, Microsoft Dynamics (MSD), SAP and Ariba
• Able to build strong relationships across functions
• Ability to work and adapt in a dynamic evolving work environment
• Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Contact Information

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 22 June 2026

Job Applicant's Privacy Notice

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