Service Locating Agent
Assurant · Only, TN · 1 mo ago
RemoteRemoteOTHR$17.34–$27.75/hrFull-time
Duties and Responsibilities
- Read and comprehend notes.
- Document clear notes of actions.
- Identify specific patterns of behavior and report to management.
- Ownership and responsibility for incidents in the locating panel.
- Actively participates in team meetings and best practice sharing.
- Trains new team members with systems as required.
Requirements
- A High School Diploma or GED.
- Excellent Customer Service skills.
- Excellent verbal and written communication skills.
- Strong ability to multitask.
- Strong analytical and organizational skills.
- Basic problem-solving skills.
- Experience with Microsoft based programs and computer products.
Other Skills/Experience Helpful
- College Degree or Technical Training Certification.
- Experience in customer service function or call center experience.
- Experience with conflict resolution.
- Prior retail or extended warranty experience.
- Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools.
- Strong problem solving skills, with an attention to detail.
Pay and Benefits
Pay Range: $17.34 - $27.75
Schedule: Monday-Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST.