Service Line Coordinator

Coordinates the design, planning, evaluation, and integration of clinical education and professional development activities to maintain consistent standards of practice and competencies in the delivery of patient care. Supports unit leadership team by demonstrating effective leadership, communication, and conflict resolution skills.

Qualifications

Minimum Qualifications

• Bachelor of Science in Nursing with two (2) years in area of practice OR Associate's degree in Nursing with four (4) years in area of practice.
• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
• Obtain certification in Basic Life Support within 30 days of hire date.

Preferred Qualifications

• Certification in area of Specialty.

Responsibilities

• Conducts initial and on-going rounds throughout the day communicating with charge RNs, OR control desk, staff members, and surgeons to ensure cases proceed as planned.
• Reviews OR schedule minimally one week in advance for specific case needs—including potential staff training needs, equipment, implants, and other specialty items.
• Expedites first case on-time starts and room turnover striving to meet all OR efficiency and quality benchmarks.
• Updates surgeon preference cards/instrumentation trays and actively participates in the annual capital equipment planning process including the acquisition of quotes.
• Partners with SPD, Supply Chain Operations, nursing departments, and physician offices to ensure patient care needs are met.
• Monitors vendors in the patient care areas through coordination with Allied, following Healthcare Industry Representative policies/procedures.
• Participates in inventory management by adjusting PAR levels, monitoring for expired products, revising custom packs, and performing value analysis functions seeking potential cost savings/containment.
• Facilitates the nursing unit’s education plan for nursing orientation, staff development, continuing education, competency validation, patient education, and academic experiences in collaboration with leaders.
• Defines and coordinates orientation and staff development needs for all service line employees.
• Individualizes orientation/development, evaluates progress through goal setting, and conducts probationary/annual evaluations including the creation and monitoring of performance action plans.
• Ensures annual staff competencies and skills to fulfill service expectations.
• Demonstrates working knowledge of service line staffing plan and required FTEs to match service block scheduling so as to monthly create a working staff service line schedule.
• Supports department compliance initiatives including the prep for regulatory surveys.
• Collaborates with managers to develop unit standards, policies, procedures, protocols, documentation, forms, and performance monitoring tools.
• Participates in meeting the Goals and Objectives of Perioperative Services and ensures the department contributes to the attainment of the hospital’s goals.
• Role models and follows all WVU Medicine’s Standards of Behavior.
• Supports OR staffing needs in Clinical RN capacity (scrub or circulating) dependent on case.

Physical Requirements

• Work requires strength and/or stamina, lifting, moving, stooping, reaching, positioning of patients, standing, walking, carrying of patients, materials, and equipment weighing 40+ lbs.

Working Environment

• Working closely with others.
• Protracted or irregular hours.
• Working around biohazards and infectious diseases.
• Ability to wear PPE for extended periods of time and tolerate frequent handwashing, disinfectants, and exposure to cleaning agents.
• Working with or near the deceased.
• Working with hands in water.
• Electrical hazards associated with patient care equipment.

Skills and Abilities

• Possesses interpersonal skills to positively and effectively communicate written and verbally, negotiate, and resolve conflict.
• Demonstrates expert team-building skills.
• Has the motivation and drive for continuous development of self.
• Uses competent clinical practice and critical thinking skills to efficiently deliver patient care with all health care providers while maximizing efficient use of resources.
• Ability to be flexible in response to changes in work volume, staff, and scheduling changes.
• Ability to work independently with minimal supervision.
• Ability to work effectively to meet deadlines and adjust to changing priorities, and thrive in a fast-paced, dynamic environment, with a high degree of adaptability and resilience.
• Ability to respond rapidly to emergent or urgent surgical situations.
• Promotes an environment supportive of research/evidence-based practice by serving as a change agent.

Schedule

Scheduled Weekly Hours: 40

Exempt/Non-Exempt: Exempt