Service Line Clinical Resource Director

Benefits

• Comprehensive medical coverage with many common services at no cost or low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation
• Dental and vision benefits
• Life and disability coverage
• Flexible spending accounts
• Supplemental health protection plans (accident, critical illness, hospital indemnity)
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services and resources for emotional, physical, and financial wellbeing
• 401(k) Plan with 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income

Note: Eligibility for benefits may vary by location.

About the role

The Service Line Clinical Resource Director (CRD) serves as the enterprise clinical and economic owner for an assigned clinical service line. The role provides focused subject-matter expertise and strategic leadership for service-line performance, including procedure economics, utilization, physician variation, supplier and contract strategy, standardization, and measurable outcomes. The CRD uses clinical value analysis and evidence-based decision making to improve procurement, utilization, and cost efficiency for medical supplies, implants, devices, biologics, pharmaceuticals, and related technologies.

The Service Line CRD partners with Regional Support Clinical Resource Directors (RSCRDs), physicians, clinical leaders, Supply Chain Operations, and other enterprise functions to translate service-line strategy into action. This role is distinct from regional support: the Service Line CRD owns the clinical and economic strategy for the assigned portfolio, while RSCRDs coordinate regional intake, execution, and follow-through. The position requires confidence, effective communication, independent action, initiative, business acumen, and the ability to influence physician and stakeholder adoption across the organization.

Responsibilities

• Develops and implements enterprise service-line strategies to reduce clinically addressable supply expense, improve cost per case and contribution margin, and optimize outcomes with physicians, clinical leaders, and Supply Chain stakeholders
• Serves as the enterprise subject-matter owner for assigned procedures and product categories, maintaining working knowledge of procedure families, implants, supplies, biologics, pharmaceuticals, capital dependencies, emerging technology, and clinically meaningful alternatives
• Identifies service-line variation in supply expense, utilization, pricing, and physician practice and develops action plans to address the highest-value opportunities; participates in operating reviews and performance planning as appropriate
• Builds relationships with high-volume and high-opportunity physicians and clinical leaders to understand product-selection rationale, distinguish clinically necessary variation from preference-driven variation, and advance appropriate standardization and utilization strategies
• Uses clinical value analysis to review new and existing products, supply-chain initiatives, retrospective product performance, and technology requests, incorporating clinical evidence, quality, safety, reimbursement, procedure economics, and financial impact
• Works cross-functionally with RSCRDs and partner teams to align service-line initiatives with HCA standards, Supply Chain priorities, and enterprise goals
• Defines service-line clinical standards, conversion priorities, utilization expectations, and adoption goals; partners with RSCRDs, Materials Coordinators, Supply Chain Operations, and Operating Room Inventory and Cost Control (ORICC) to support implementation and sustained adoption
• Provides clinical direction for communication and education related to product, technology, procedure, and standard changes; RSCRDs and other support teams coordinate regional execution and follow-through
• Collaborates with suppliers and internal partners to evaluate product solutions, alternatives, technology, implementation requirements, and education needs while upholding credentialing policies and vendor codes of conduct
• Provides clinical leadership during significant recalls, shortages, backorders, substitutions, or supply disruptions when clinical equivalency, physician engagement, service-line standards, or material economics require escalation beyond routine operations
• Maintains command of the supplier and contract landscape for the assigned service line, including contracted suppliers, pricing, tiers, rebates, commitments, market share, off-contract utilization, and conversion dependencies
• Collaborates with Corporate Contracting to provide clinical, utilization, physician, and economic insight that informs sourcing strategy and purchase decisions; Corporate Contracting retains accountability for sourcing, negotiation, pricing, terms, and contract administration
• Collaborates with Analytics and Finance to review service-line performance, including supply and implant cost per case, contribution margin, utilization, physician variation, contract compliance, standardization, savings, and cost avoidance; uses the data to prioritize the optimization agenda
• Collaborates with Pharmacy when medication utilization, formulary decisions, or pharmaceutical cost materially affect procedure economics or service-line strategy
• Partners with RSCRDs on National Product Formularies, conversions, and enterprise initiatives; provides service-line direction and escalation support while RSCRDs coordinate SVP-aligned implementation and follow-through
• Manages projects within scope, time, and budget; establishes action steps, milestones, accountabilities, and outcome measures required to implement service-line initiatives and realize clinical and financial results
• Builds relationships with internal and external stakeholders to understand needs, set achievable expectations, and identify opportunities to improve products, processes, and services
• Communicates effectively with stakeholders from executives to clinical teams and serves as a facilitator, technical advisor, subject-matter expert, and clinical-economic resource
• Works independently within a matrix organization, adapts to changing priorities, and supports a culture of high performance, continuous improvement, learning, and quality
• Provides interim Service Line CRD coverage or cross-portfolio support as needed

Requirements

• Bachelor's degree required (Nursing, Healthcare Administration, Pharmacy, or other Allied Health Profession) with related experience in healthcare value analysis, clinical supply chain, or acute care hospital performance
• Master's degree highly preferred
• Three to five years of value analysis/clinical/hospital leadership experience preferred