Clinical Services Director

About Us

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Brookdale is a nationwide company with 589 communities as of November 30, 2025, offering opportunities to grow and learn as a healthcare professional. We provide gracious hospitality and neighborliness for our residents and families, a home-like feel, and entertaining events and gatherings to foster connections.

Brookdale is an industry leader in clinical care, an equal opportunity employer, and a drug-free workplace.

Benefits

Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

• Part- and Full-Time Benefits Eligibility:
  • Medical, Dental, Vision insurance
  • 401(k)
  • Associate assistance program
  • Employee discounts
  • Referral program
  • Early access to earned wages for hourly associates (outside of CA)
  • Optional voluntary benefits including ID theft protection and pet insurance
• Full-Time Only Benefits Eligibility:
  • Paid Time Off
  • Paid holidays
  • Company-provided life insurance
  • Adoption benefit
  • Disability (short and long term)
  • Flexible Spending Accounts
  • Health Savings Account
  • Optional life and dependent life insurance
  • Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and legal plan
  • Tuition reimbursement

To support associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725 (less applicable taxes and withholding), for qualified associates who have been with us for at least a year.

Responsibilities

• Plans, organizes, develops, and directs the overall operations of the Clinical Services Department in accordance with federal, state, and local standards.
• Directs, coordinates, and monitors nursing care delivery to assure safe, effective, and appropriate care, ensuring residents' rights are maintained at all times.
• Oversees the assessment of comprehensive nursing needs of each resident using acceptable long-term care assessment tools and according to state and federal time frames.
• Coordinates care plans for each resident and works with attending physicians to ensure care plans are followed.
• Monitors day-to-day care levels of residents for quality assurance and verifies appropriate levels of care are established according to Medicare/Medicaid reimbursement levels.
• Maintains care plans, medication, and treatment schedules; provides direct care when required.
• Establishes and implements a Quality Assurance Performance Improvement Program for improved resident care and quality of life programs according to company policies and federal regulations.
• Participates in community surveys completed by authorized government agencies, monitors quality indicators, and assists with developing success plans for identified areas of opportunity.
• Develops and implements a Clinical Services organizational structure, determines staffing needs, recruits, selects, hires, and orients nursing staff and direct care personnel.
• Assists the Human Resource Director and Health Care Administrator with recruitment and selection of clinical services associates.
• Completes associate performance evaluations and disciplinary action as needed; delegates authority to supervisory/lead staff.
• Reviews complaints and grievances filed by personnel and/or residents; reports and investigates all allegations of abuse and/or misappropriation of resident property.
• Reports suspected or known violations of disclosure of resident protected health information.
• Coordinates ancillary services and oversees the coordination of MDS to ensure timeliness of submissions.
• Maintains policies and procedures governing day-to-day functions in the Clinical Services Department, ensuring compliance with federal and state regulatory requirements.
• Assists in preparing the nursing department’s budget, prepares monthly variance reports, and monitors equipment and supplies.
• Maintains Medicare/Medicaid reimbursements according to established categories.
• Plans, develops, and implements safe practices for resident safety in accordance with state, federal, and OSHA regulations.
• Develops and implements safety standards and regulations for equipment, supplies, and resident care rooms.
• Assists the Quality Improvement Nurse in establishing infection control and immunization processes and delivers training programs to meet continuing education requirements.
• Serves on and attends various community committees as appointed by the Health Care Administrator; evaluates and implements recommendations pertaining to Clinical Services.
• Oversees, manages, and delegates roles and responsibilities of the Assistant Director of Clinical Services and the Quality Improvement Nurse.
• Completes other duties as assigned.

Requirements

• Nursing Degree from an accredited college or university.
• Minimum of three to five years of related supervisory experience, or equivalent combination of education and experience including one year of management experience.
• Long-term care experience preferred.
• Valid and current state RN license issued by the appropriate state licensing agency.
• CPR certified.

Skills

• Extensive knowledge of clinical services and a thorough understanding of the organization and work environment.
• Working knowledge of a functional discipline in long-term care.
• Effective written and oral communication skills.
• Ability to work effectively in a team environment.
• Ability to maintain privacy and confidentiality regarding patient and staff information.
• Basic computer skills including Outlook, Word, and Excel.
• Ability to create and maintain an atmosphere of warmth, personal interest, positive emphasis, and a calm environment.

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness, or a combination of these.

Physical Demands and Working Conditions

• Standing, walking, sitting.
• Use of hands and fingers to handle or feel; reach with hands and arms.
• Stooping, kneeling, crouching, crawling.
• Talking or hearing.
• Ability to lift up to 25 pounds.
• Vision requirements.
• Interaction with co-workers, residents, or vendors.
• Occasional weekend, evening, or night work if needed to ensure shift coverage.
• On-call as needed.
• Possible exposure to communicable diseases and infections.
• Potential injury from transferring, repositioning, or lifting residents.
• Exposure to latex.
• Possible exposure to blood-borne pathogens.
• Possible exposure to various drugs, chemical, infectious, or biological hazards.
• Occasional travel required.

Pay

Base pay in range will be determined by applicant’s skills and experience. Full-time associates in this role are also eligible for an annual bonus incentive.