Service Inside Sales

About the role

We offer complete, single-source facility solutions. Our offerings include commercial MEP solutions, sheet metal construction, preventive maintenance and service, building automation, energy management, and more. Job Summary Air Systems, Inc. is seeking a Service Inside Salesperson that supports the Service Department by preparing repair proposals, coordinating quote approvals, procuring parts and materials, and moving accepted quoted work through the service workflow. This role serves as a key link between customers, field personnel, vendors, purchasing, accounting, and dispatch to ensure quoted work is accurate, approved, scheduled, documented, and completed within customer expectations.

Responsibilities

• Proposal & Quote Preparation: Prepare and process customer proposals for HVAC service repairs, quoted work, and related service opportunities. Review technician notes, job documentation, photos, and scope information to develop accurate and complete repair quotes. Communicate with field personnel to verify scope, labor needs, materials, equipment requirements, site conditions, and customer expectations. Identify exclusions, customer-supplied materials, warranty considerations, lead times, or assumptions that must be clearly reflected in quote language.
• Customer Follow-Up & Quote Tracking: Track open, pending, approved, declined, and completed proposals to maintain visibility of quoted work status. Follow up with customers on outstanding proposals and provide updates on pricing, lead times, recommended repairs, and next steps. Maintain professional quoted-work customer service through timely communication, accurate information, and clear documentation. Escalate urgent customer concerns, aging quotes, or approval delays to the Service Team Manager as needed.
• Vendor, Parts &