Service Inside Sales Representative

Essential Functions And Main Duties

• Absorbs responsibility for positioning and selling NKA's post-sale portfolio of service products within three NKA business areas: Patient Monitoring, Ventilation, Neurology.
• Delivers assigned results for revenue, volume, and profitability.
• Develops and manages the service sales pipeline/forecast, quotas, and other key service initiatives.
• Develops overall renewal strategy and process for assigned products.
• Understands NKA processes and requirements, and applicable products, as needed for quoting and creating agreements.
• Contact and provide quotes to customers. Quote service renewal opportunities. Obtain purchase orders and signed agreements and provide them to Service Administration in a timely manner.
• Maintains accurate records of all service contracts in Smartsheet for quotations and service support terms. Provide access to users, as needed/requested.
• Partner to address customer redlines, to ensure that the contract meets the needs and understanding of both parties.
• Develop reporting for management information, including monthly report indicating FY service contracts total/revenue.
• Adhere to all company policies, procedures, and business ethics codes.

Qualifications

• Education / Certification / Experience Required: 3+ years of relevant experience with sales or customer support; Inside sales experience preferred.
• Customer service and data entry experience preferred.
• Level and compensation depend on experience, education, location and skills.

Competencies

• Develop or maintain knowledge of Company products, sales and service policies and procedures.
• Demonstrate high level of customer/client service and response.
• Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies, and on-going communications with employees.
• Able to provide training and training materials.
• Strong computer skills in usage of MS Office Suite, and sales/service applications and systems.
• Exhibit good judgement and decision-making, well organized and attentive to detail.
• Able to explain service value (uptime, risk mitigation, compliance, total cost of ownership).
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.

Compensation

Your compensation is composed of an hourly rate of $25-$35 and up to $63,000 commissions based on quarterly MBO's.

Perks And Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.

Schedule

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical

Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.

Travel

Less than 20%

Access to Customer Sites

Not Required