Service Engineer II IS - Remote

About the role

Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Responsibilities

• Understands the caregiver, business, and technical requirements.
• Contributes to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
• Analyzes the current service delivery system and identifies improvements that enable the team to create a system that supports service delivery and meets KPIs.
• Performs troubleshooting and engineers solutions for service issues to restore service with minimal disruption to the caregiver and business.
• Owns the problem, solving it once and for all.
• Extrapolates from past experiences and delivers innovations.
• Participates in disaster recovery drills.
• Participates in incident response management during non-working hours.
• Identifies relevant data and provides analysis on actual versus projected capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and new feature releases to enable the team to create a viable cost model.
• Maximizes the effectiveness of financial resources.
• Identifies process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and ensures an on-time release with predictable high quality.
• Triages and uses problem management tools (such as root cause analysis, trend analysis, and postmortems).
• Contributes to and implements a solution.
• Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.
• Collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.

Requirements

Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 2 or more years related experience.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Preferred Qualifications

• Experience in a Healthcare environment.
• Azure certification.

Skills and Abilities

• Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Demonstrated expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents.
• Basic project management.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.