Service Engineer II IS - Remote

About the role

Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.

Responsibilities

• Understands caregiver, business, and technical requirements.
• Contributes to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs.
• Analyzes the current service delivery system and identifies improvements.
• Performs troubleshooting and engineers solutions for service issues.
• Identifies relevant data and provides analysis on actual versus projected capacity requirements.
• Maximizes the effectiveness of financial resources.
• Uses expertise to identify process or technology solutions that resolve platform, system, deployment and environmental issues.
• Participates in triaging and uses problem management tools.
• Collects metrics to support service intelligence analysis.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent combination of education and experience.
• 2+ years related experience.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling and ability to simulate service outages.

Qualifications

• Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents.
• Basic project management.

Skills

• Read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents.
• Basic project management.

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, voluntary benefits, well-being resources, and much more.

Pay

The amount listed is the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time.