Service Engineer II IS - Remote

About the role

Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.

Responsibilities

• Understands caregiver, business, and technical requirements.
• Contributes to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs.
• Analyzes the current service delivery system and identifies improvements.
• Trains and troubleshoots service issues to restore service with minimal disruption.
• Identifies relevant data and provides analysis on actual versus projected capacity requirements.
• Maximizes the effectiveness of financial resources.
• Uses expertise to identify and resolve platform, system, deployment and environmental issues.
• Participates in triaging and uses problem management tools.
• Collects metrics to support service intelligence analysis.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent combination of education and experience.
• 2+ years related experience.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages.

Qualifications

• Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Demonstrated expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents.
• Basic project management.

Skills and Abilities

• Ability to read, write, configure code, and design for end-to-end service telemetry, alerting and self-healing capabilities.
• Demonstrated expertise in web services, virtualization and cloud concepts.
• Knowledge of infrastructure and server products such as Windows Server, Virtualization, SQL Server, Network technologies, Active Directory, and Cloud technologies and services.
• Excellent verbal and written communication skills with the ability to create technical presentations/documents.
• Basic project management.

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.

Pay

The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors.

Schedule

Full time