Service Engineer - Belleville, IL

Key Responsibilities

• Provide on-site support for enterprise servers and data center infrastructure.
• Install, configure, troubleshoot, and repair server hardware.
• Perform server builds, deployments, swaps, and component replacements.
• Replace CPUs, memory, power supplies, GPUs, storage devices, and other server components.
• Perform firmware updates and preventive maintenance activities.
• Diagnose hardware, firmware, and operating system issues.
• Escalate complex issues following established support procedures.
• Document service activities accurately and in real time.
• Collaborate with internal engineering teams and customer stakeholders.
• Participate in scheduled on-call rotations and support after-hours maintenance when required.

Required Qualifications

• 3-5+ years of experience supporting enterprise servers, data centers, or field service environments.
• Hands-on experience with Dell or comparable enterprise server platforms.
• Experience with: Server hardware installation and repair, Server deployments and replacements, CPU, memory, power supply, GPU, and storage replacements, Rack-mounted servers, Working knowledge of Linux operating systems, Strong troubleshooting and analytical skills, Excellent customer service and communication skills, Ability to work independently in customer environments.
• Associate's or Bachelor's degree in Information Technology or equivalent experience.

Preferred Qualifications

• Dell or other server vendor certifications.
• Experience supporting water-cooled servers.
• Personal PC building or lab experience.
• Experience following documented Plans of Action (POAs).
• Continuous learning mindset with interest in emerging technologies, including AI infrastructure.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to work in data center environments.
• Ability to support flexible schedules and on-call rotations.

Candidate Requirements

• Reside within approximately a 45-minute commute of Belleville, IL (relocation may be considered with prior approval).
• Be willing to work on-site full-time.
• Be available for on-call support.
• Be comfortable working in fast-paced, mission-critical environments.
• Possess excellent documentation and communication skills.
• Demonstrate strong accountability, initiative, and teamwork.

Preferred Candidate Profile

• Experience with: Enterprise data center operations, Server hardware maintenance, Server deployments and upgrades, Linux administration, Hardware troubleshooting, Customer-facing technical support, Technical documentation, Fast-paced production environments.

Schedule

Monday-Friday, 08:00 AM - 05:00 PM

Must be available for occasional shift changes and on-call support.

Work Authorization

U.S. Citizens only