Service Engineer

ESSENTIAL FUNCTIONS

• Work collaboratively with Product Engineering and Design team members to ensure products and components are serviceable by the dealership; services that will reduce warranty cost when repairs are necessary and provide low cost ownership to the customer.
• Develop repair procedures to properly fix the product.
• Develop and provide service training and materials to help dealers fix products on the first visit.
• Lead repair time studies to develop optimal required diagnostics to identify appropriate repair.
• Identify the time required to make specific repairs and assign labor times to that repair procedure.
• Aid Warranty and Compliance teams in the creation of repair procedures and labor times on required service bulletins and recalls.
• Provide technical support on complex repairs to help deliver high customer satisfaction through Interactions with the Customer Support Team, direct interaction with Plants and Product Engineering and direct communications with technicians and dealer management as needed.

EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: Bachelor's Degree or equivalent related work experience
• Minimum 3 – 5 years exempt level experience in an engineering or mechanical service role
• Strong mechanical skills
• Strong verbal and written communications skills with a customer-centric focus
• Ability to collaborate with others to achieve goals
• Ability to analyze complex problems and provide effective solutions
• Strong organizational skills with attention to detail
• Ability to effectively manage multiple priorities working to strict deadlines, while producing quality results

BENEFITS

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!