Service Engineer

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, motherboards/system boards, and other server components
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Execute firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Perform preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Communicate status, troubleshoot issues, and drive resolution with customers and internal technical teams
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

Requirements

• Minimum 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules