Service Dispatcher Level I

About the role

The Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction. Location: Bethesda, MD - Onsite. Travel: No.

Responsibilities

• Assist department teams with accomplishing administrative tasks as directed by management.
• Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
• Assist in managing service schedules, while maintaining a commitment to high-quality service.
• Assure the quality of dispatch operations, including monitoring and providing support for internal and external customers.
• Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.
• Attend meetings (as necessary) representing the dispatch team.
• Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.
• Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Requirements

• Minimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role.
• Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.
• Strong communication skills.
• Proficiency in Microsoft Office and familiarity.
• High school diploma or equivalent.
• Willingness to submit to a pre-employment drug screening and criminal background check.

Pay

$20.00 - $23.00/hour

Schedule

800 am - 400 pm, Monday - Friday

Benefits

• Choice of multiple Medical Insurance plans
• Choice of two Dental Insurance Plans
• Vision Insurance
• Medical and Dependent Care FSA Accounts
• 401K Plan with a discretionary employer contribution
• 529 Plan Access
• Employee Assistance Program
• Commuter and Parking Benefit
• Short-term Disability and Long-term Disability Insurance
• Employer-paid 50K Life and AD&D Insurance
• Voluntary Life Insurance for Employee, Spouse and Children
• Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
• Annual performance Evaluation and salary adjustment consideration
• Paid holidays, sick and vacation leave
• Job-related tuition reimbursement