Dispatcher I

About the Role

Responsible for on-time performance, order accuracy, and maintaining and growing the overall truck fleet while ensuring DOT compliance. Assist in expanding the company’s hauler selection, maintaining DOT compliance, and ensuring adherence to company policies, risk management, and other regulatory requirements. Develop and grow the current customer base.

Responsibilities

• Personally promote the Core value of Zero Accidents & Incidents to all operations.
• Actively engage with customers, haulers, and weigh masters to reinforce safe behaviors.
• Participate and assist with annual Transportation Safety Initiatives for haulers.
• Demonstrate a dynamic personality with a positive, problem-solving attitude.
• Identify substitute products, operating hour adjustments, and service opportunities across the site portfolio.
• Maintain frequent communication with plant and sales teams.
• Coordinate directly with customers and contracted haulers; choose the best haul solution for each order.
• Maintain productive and professional relationships with haulers.
• Utilize, maintain, and update the hauler directory.
• Attract new haulers to ensure the division has access to an adequate number of trucks.
• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritizing work distribution.
• Identify optimization and backhaul opportunities.
• Coordinate hauler schedule commitments; monitor reliability/performance.
• Track overall customer and hauler satisfaction.
• Document and record all customer/hauler complaints in the system.
• Forecast future haul needs (e.g., next 2 weeks).
• Process documentation accompanying the movement of freight.
• Serve as the first point of contact for customers regarding questions, orders, pickup and delivery needs, freight status, complaints, and problem resolution.
• Ask for additional business from customers and provide leads to sales for potential new opportunities.
• Enter complete and accurate customer order details into information systems.
• Proactively seek customer feedback to identify areas of improvement and trends; communicate ideas and solutions to the team.
• Communicate with Sales, Operations, and contracted haul companies.
• Perform administrative functions necessary for daily operations, including entering and processing non-ticketed haul paperwork, report creation, filing, answering phones, copying, and other duties as required.
• Track various scale information and produce reports to provide metrics, identify areas of improvement, and trends.
• Perform scale house (weigh master) duties as needed, requiring reliable personal transportation to offsite locations on short notice.
• Conduct spot inspections/audits to ensure DOT compliance and minimize risk.
• Work closely with Weigh Masters, Territory Sales Managers, Gate Keepers, Plant & Yard Supervisors, Transportation Coordinator, Billing Coordinators, and Customer Service & Logistics Manager.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments.
• Promote a culture of safety and exhibit these behaviors.
• Other responsibilities as assigned.

Requirements

• High school diploma or equivalent (required).
• Associate's degree (preferred).
• 2-3 years of industry experience (required).
• Refined computer skills, including Microsoft Word, Excel, PowerPoint, and internet use.
• Ability to count and perform basic math, with or without a calculator.
• Above-average written and verbal communication skills.
• Professional telephone etiquette.
• Short-haul trucking background and phone solicitation skills.

Skills

• Strong analytical orientation.
• Ability to work in a stressful, deadline-oriented environment requiring complex, technical information and decision-making.
• Adherence to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including respirators (must be clean-shaven where the respirator seal meets the face).

Physical Requirements

• Ability to sit for long periods.
• Use of common office tools and technology, such as cell/office telephones, calculators, and other electronic devices.
• Use of computerized equipment and highly sophisticated computerized devices.

Benefits

• Competitive salary.
• Retirement Savings: 401(k) pre-tax and/or Roth after-tax savings options.
• Employee Stock Purchase Plan.
• Medical, Dental, Disability, and Life Insurance.
• Holistic Health & Well-being programs.
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care.
• Vision and other voluntary benefits and discounts.
• Paid time off & paid holidays.
• Paid Parental Leave (maternity & paternity).
• Educational Assistance Program.
• Dress for your day.