Dispatcher I

About the role

The CSUB University Police Department is seeking a Police Dispatcher I to serve as the primary point of contact for incoming emergency and non-emergency communications. The position requires handling calls for service, coordinating responses with officers in the field, and maintaining records.

Responsibilities

• Receive, screen, prioritize, and dispatch emergency and non-emergency calls for service.
• Evaluate and relay information to officers and emergency personnel.
• Exercise sound judgment in evaluating incoming information and determining appropriate responses.
• Maintain effective communications and coordinate responses with outside law enforcement and emergency agencies.
• Notify command staff and designated campus administrators of critical incidents.
• Utilize computerized dispatch and law enforcement information systems to enter, update, retrieve, and maintain police reports and records.
• Provide operational support for public safety and community service functions.

Requirements

• High School Diploma or equivalent with one (1) year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
• P.O.S.T. Dispatcher Course.
• Must possess a P.O.S.T. Dispatcher Certificate upon hire, or pass a written test related to essential dispatching skills.
• Ability to work in high-stress situations and handle a wide range of interpersonal interactions.
• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service.
• Excellent communication skills, including the ability to speak clearly and concisely, follow oral and written instructions, and transfer information accurately.
• Ability to independently respond and act quickly, accurately evaluate information, and make appropriate decisions in routine, non-routine, and emergency situations.
• Working knowledge of public safety-related agencies and communication protocols.
• Excellent organizational and time management skills with the ability to set priorities and coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, online systems, and email.
• Willingness to travel and attend training programs off-site for occasional professional development.
• Ability to work overtime, occasional holidays, and adjust working hours to meet special jobs needs.

Qualifications

• Regular and reliable attendance is required.
• Ability to use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high-level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Ability to work overtime, occasional holidays and adjust working hours to meet special jobs needs.

Skills, Knowledge & Abilities (SKA's)

• Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately.
• Ability to present and summarize information in a variety of written formats, using clear and concise language.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high-level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Ability to work overtime, occasional holidays and adjust working hours to meet special jobs needs.

Benefits

• CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!