Dispatcher I

About the role

Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT and other regulatory requirements. Develop current customer base.

Responsibilities

• Personally promote the Core value of Zero Accidents & Incidents to all operations
• Actively engage with customers, haulers and weigh masters to reinforce safe behaviors
• Actively participate and assist with annual Transportation Safety Initiatives for haulers
• Demonstrate a dynamic personality
• Display a positive problem solving attitude
• Identify substitute products, operating hour adjustments, and service opportunities across site portfolio
• Maintain frequent communication with plant and sales team
• Cook directly with customers and contracted haulers; Choose best haul solution for each order
• Maintain productive and professional relationships with haulers
• Utilize, maintain and update hauler directory
• Attract new haulers to ensure division has access to the adequate number of trucks
• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
• Identify optimization and backhaul opportunities
• Cooker schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction
• Document and record all customer/hauler complaints in the system
• Forecast future haul needs (i.e. next 2 weeks)
• Process the documentation that accompanies the movement of freight

Customer Service & Order Taking

• Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
• Ask for additional business from customers and provide leads to sales for potential new opportunities
• Enter complete/accurate customer order details into information systems
• Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
• Communicate with Sales, Operations, and contracted haul companies
• Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required

Track Various Scale Information

• Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice
• Conduct spot inspections / audits to ensure DOT compliance to minimize risk

Other Responsibilities

• Works closely with Weigh Masters, Territory Sales Managers, Gate Keepers, Plant & Yard Supervisors, Transportation Coordinator, Billing Coordinators, and Customer Service & Logistics Manager
• Other responsibilities as assigned
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors

Qualifications

• Education: High school diploma or equivalent
• Additional Education Preferred: Associate's degree
• Required Work Experience: 2-3 years of industry experience
• Required Technical Skills: Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.
• Additional Requirements:
• Ability to count and perform basic math, with or without a calculator
• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc)
• Professional telephone etiquette
• Short haul trucking background & phone solicitation skills
• Physical Requirements: Candidate must be able to sit for long periods
• Additionally, must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices
• Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Benefits

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

What We Offer

• Equal Opportunity Employer

Contact Information

We thank all applicants for their interest; however, only those selected for an interview will be contacted.