Service Dispatch Specialist I

Duties and Responsibilities

• Interact with customers and internal reps in a positive, professional, and efficient manner.
• Prioritize customers over lower priority tasks.
• Process inbound phone calls to continuously meet department goals.
• Process service tickets and review service instructions to ensure tickets are entered with accurate scope of work and follow any special requirements.
• Update service tickets as necessary with notes documented in the ticket.
• Find and research a customer’s service and or alarm history.
• Ensure important commitments are fulfilled and deadlines are met.
• Express commitments to satisfactorily resolve and/or escalate customer issues.
• Process emails in the Service shared inboxes.
• Dispatch after-hours emergency service tickets to on call tech.
• Complete miscellaneous tasks assigned by Service leadership.

Requirements

• Excellent attendance record.
• Excellent written and verbal communication skills, including strong telephone skills.
• Strong computer keyboarding skills; the ability to type while speaking on the telephone.
• Excellent Customer Service skills: able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.

Qualifications

Securitas Offers Comprehensive Benefits Including Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

Benefits

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Pay

TBD

Schedule

The Service Call Intake Specialist Schedule may vary based on Operational Needed Current Available Times
6:00am-2:30pm CST with Tuesday and Wednesday off
6:00am-2:30pm CST with Thursday and Friday off
8:00am-4:30pm CST with Saturday and Sunday off
8:00am-4:30pm CST with Saturday and Sunday off
1:30pm-10:00pm CST with Saturday and Sunday off